Feedback & karma
Feedback & karma
Spotted a bug, got an idea, or is something bothering you? That is what the feedback feature is for — reachable through the "Feedback" link at the very bottom of the page, or through the button in your profile.
When you submit, you pick two things:
- The type: 🐞 Bug · 💡 Improvement · ✨ New idea · ❓ Question
- The area: either a specific game, or a general part of the site (Home & lobby, Account & profile, Friends & teams, Music & content, Accessibility, Other)
Then a short title and a description. What helps most: what you did, what you expected, and what happened instead — and for bugs, your device and browser.
You can attach up to three screenshots. Please make sure no other people's names or private data are visible in them — the admin team sees the images in full.
You can submit feedback if you are signed in with your account. To keep things manageable, the number of cases you can have open at the same time is limited.
If you have a confirmed email address on file, we will let you know as soon as there is news. Without one that is not possible — just look under “💬 Feedback” in your profile, the status is there.
Not the right route for complaints about other players. Insults or rule-breaking go to the person directly: click their name and use “🚩 Report player” on their profile card — that is the only path that reaches the moderation team.
What happens next
Your case gets a number and a status. While it is open, both sides can keep writing — you and the admin team:
| Status | Meaning |
|---|---|
| 🆕 Submitted | Received, not yet looked at |
| 🔧 In progress | Somebody is working on it |
| 👍 Accepted | The change is promised but not shipped yet — you can keep asking |
| 🚀 Implemented | Done and live. The case is closed |
| ✖ Rejected | Will not be done. The case is closed — the reason is in the thread |
With the last two the case is closed: it stays readable, but you cannot add anything. For a related matter, simply submit new feedback.
All your cases live in your profile under "💬 Feedback". A small number on the tab tells you there is a new reply. As long as nobody has answered yet, you can also withdraw a case.
Karma points
If your feedback is accepted, you get a karma point ✨ for it — one per case. It is purely a thank-you: karma points cannot be redeemed, cannot be given away, and grant no advantage in play. They simply show that you contributed to the saloon.
Your total is shown in your profile and is visible to other signed-in players. Which cases it came from is visible only to you.
Your very first karma point also unlocks the achievement "Helping Hand".